I’ve spent nearly 20 years building both my personal and company’s reputation to be impeccable. The key factor has been my willingness to take responsibility for my actions, and for all of my employees and contractors. I work with multibillion-dollar public companies with stellar reputations. People make mistakes, but when you try to hide those mistakes, your reputation can be ruined. Don’t make your client find out from someone else you made a mistake. First, fix the error, train your people better, then provide your client with a solution, not a mess!

—Jim Mathers, CEO of North American Energy Advisory, Inc.