Always do what you say you’re going to do, when you say you’re going to do it. Screw up and your name is mud faster than you can imagine.
One time, we did a landscaping job and forgot to replace a dead plant that stuck out like a sore thumb. To rectify it, we returned, replaced the plant that day and planted several additional flowers. Take responsibility for screw-ups. Folks will appreciate it.
— Steve Griggs, founder and CEO of Steve Griggs Design; went from $200 and a lawnmower to seven figures annually